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Privacy Policy

Providing personal data, as well as agreeing to its processing is completely voluntary. Any personal data provided to us is processed only to the extent and for the purpose for which consent has been given. However, if you decide not to provide us with the data necessary to process your order and you do not agree to their processing, unfortunately, we will not be able to process your order.

We ask you to remember that at any time you have the right to update or completely delete your personal data. You can do this yourself or with our help, which we will gladly provide.

Our company follows a restrictive policy of personal data security. Your personal data is safe with us and we make every effort to ensure that this security level is constantly increasing from year to year. We believe that familiarizing yourself with our privacy policy will allow you to feel safe and enjoy shopping at shop.lsplife.eu.

  1. Personal Data Administrator

The administrator of personal data shop.lsplife.eu (hereinafter referred to as PDA), that is responsible for ensuring the security of your personal data is:

LSP life sp. z o.o. sp.k.


Al. Jerozolimskie 134


02-305 Warsaw


NIP 7010980191

  1. Personal data protection system

PDA has implemented technical and organizational measures to ensure the protection of the processed data in accordance with the requirements set out in the applicable regulations on personal data protection. In particular, the following have been taken into account: Regulation of the Minister of Internal Affairs and Administration of 29 April 2004 on the documentation of personal data processing and technical and organizational conditions to be met by devices and IT systems used for personal data processing (Journal of Laws No. 100, item 1024); guidelines of the General Inspector for Personal Data Protection; Regulation 2016/679 of the European Parliament and of the European Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.

The most important elements of the personal data protection system used include:

  1. The SSL certificate, which guarantees that the communication between your computer and shop.lsplife.eu is encrypted with a 256-bit key.
  2. We collect and process only the personal data necessary and for the shortest possible time, and for each activity not related to the implementation of the agreement you must provide explicit consent.
  3. Access to your personal data is only available to persons who are authorized and trained in personal data protection, which guarantees their safety.
  4. The IT system in place at shop.lsplife.eu and internal procedures meet all standards of personal data protection.

Thus, PDA has fulfilled all legal obligations related to personal data protection.

  1. Personal data, purpose, and duration of storage
  2. Registration

During registration, please provide the data necessary to create an account at shop.lsplife.eu so you do not have to waste time each time you make a new purchase filling out an entire order form. By registering you save time and money, because registered customers participate in the loyalty program and get discounts for previously made purchases.

During the registration process we ask for:

  1. Your name and surname- required to issue a sales document and address the shipment later;
  2. Your address (street, house number and/or number of the house and premises, postal code and city)- necessary for us to address the shipment later;
  3. Your e-mail address- necessary to login and to communicate with us in relation to the use of shop.lsplife.eu;
  4. Your phone number- necessary for some delivery methods (required by certain shipping companies)

The data is store for 5 years from the last login.

  1.  Placing an order

When placing an order, please provide us with the data necessary to complete the order, which, in the case of registered and logged-in customers, are partially collected automatically from the data provided during registration.

When placing an order, please provide:

  1. Your name and surname- required to issue a sales document and address the shipment later;
  2. Your address (street, house number and/or number of the house and premises, postal code and city)- necessary for us to address the shipment later;
  3. Your e-mail address- necessary to login and to communicate with us in relation to the use of shop.lsplife.eu;
  4. Your phone number- necessary for some delivery methods (required by certain shipping companies).

If, when placing an order, the Customer chooses to ship to an address other than the one indicated when registering or placing an order, please provide the following additional information:

  1. The name and surname or company/institution name - necessary for us to address the shipment;
  2. The address (street, house number and/or number of house and premises, postal code and city)- necessary for us to address the shipment;
  3. telephone number to the recipient of the shipment - necessary in case of choosing some delivery methods (required by certain shipping companies).

If, when placing an order, the Customer chooses to issue a sales document for other data than those indicated when registering or placing an order, please provide additional information:

If, when placing an order, the Customer chooses to issue a sales document for other data than those indicated when registering or placing an order, please provide additional information:

  1. Your first and last name or the name of the company/institution - necessary to issue a proof of sale;
  2. The address (street, house number and/or number of the house and premises, postal code and city) - necessary to issue a proof of sale;

The data provided when placing an order is processed by shop.lsplife.eu and the following entities to the extent specified below:

  1. name and surname, telephone number, e-mail address, the address indicated as the delivery address are provided to shipping companies in the form of a label/bill of shipping, which is at the same time an order for the delivery of the parcel, depending on the selected type of parcel that is to be shipped:
  2. Poczta Polska SA with its headquarters in Warsaw (KRS: 0000334972, NIP: 525-000-73-13)
  3. InPost SA. with its headquarters in Kraków (KRS 0000536554, NIP: 6793087624)
  4. DPD Polska Sp. z o.o. with its headquarters in Warsaw (KRS 0000028368, NIP 5260204110)
  5. Name and surname, address, NIP indicated as the data to which the sales document is to be issued are transferred as a sales document to the accounting system:
  6. Comarch Optima

In the case of using an external payment system, all data provided after the transition to the website of the payment operator remains registered only in its database and is in no way accessible or stored by shop.lsplife.eu.

shop.lsplife.eu works with the following payment operators:

  1. PayU SA based in Poznań (KRS: 0000274399, NIP: 779-23-08-495) the provider of the payu.pl website.
  2. Dialcom 24 sp. z o.o. with its registered office in Poznań (KRS: 0000306513, NIP: 7811733852) the operator of przelewy24.pl.

The data is stored for a period of 5 years from the end of the calendar year following the year in which the sales document was issued, in accordance with applicable regulations governing the time of storage of accounting documents.

  1. Marketing

When subscribing to the newsletter and agreeing to receive it during the registration process or placing an order, we ask only for your e-mail address to which you will receive commercial information from shop.lsplife.eu, which you can unsubscribe from at any time by logging into your account at shop.lsplife.eu or by clicking on the link cancelling the subscription and located in the footer of each newsletter.

  1. Correspondence

In the event that we are provided with personal data that is not necessary for the performance of an agreement or a legal obligation, e.g. in correspondence with us, in withdrawal forms, warranty or guarantee, this data will be immediately deleted or rendered anonymous and will not be processed.

We therefore ask you not to provide us with personal information and data that we do not explicitly request and that are not relevant to the performance of the agreement or legal obligation.

  1. Cookies - your personal data collected automatically when you enter shop.lsplife.eu.

Cookies (so-called "cookies") are IT data, in particular text files, which are stored on the Customer’s device on shop.lsplife.eu.

Within the framework of shop.lsplife.eu two basic types of cookies are used: "session" cookies (session cookies) and "permanent" (persistent cookies). "Session" cookies are temporary files that are stored on the Customer's device until the Customer logs out, leaves the website, or turns off the software (web browser). "Persistent" cookies are stored on the Customer's device for the time specified in the parameters of the cookies or until they are deleted by the Customer.

The following types of cookies are used within: store.lsplife.pl:

  1. "necessary" cookie files, enabling the use of services available within the shop.lsplife.eu; e.g. authentication cookie files used for services requiring authentication;
  2. cookies used to ensure security, e.g. used to detect abuse of authentication within the framework of shop.lsplife.eu;
  3. "performance" cookies, enabling the collection of information on how to use the site shop.lsplife.eu;
  4. "functional" cookie files, enabling "remembering" the settings selected by the Customer and personalizing the interface of shop.lsplife.eu;
  5. "advertising" cookie files, which enable providing the Client with advertising content more suited to his/her interests.

In many cases, the software used to browse the web pages (web browser) by default allows storing cookies.

If you do not agree to the use of cookies on your device you may block their use by configuring your web browser accordingly. Information how to do this can be found in the help files of your web browser. Unfortunately, if you block cookies from shop.lsplife.eu we cannot guarantee its proper functioning.

If you agree to place cookies on your device, but after your visit to shop.lsplife.eu you would like to delete them, you can do so without risk and information about how to do this can be found in the help files of your web browser.

  1. shop.lsplife.eu (server)

The IT system used by shop.lsplife.eu automatically collects data related to the device you are using by connecting to shop.lsplife.eu in its logs. This data is collected for statistical purposes only and relates to: type of device, operating system, type of web browser, screen resolution, color depth, IP, Internet service provider, or the entrance address to shop.lsplife.eu and is used only in the process of optimizing the store.lsplife.pl in order to ensure the greatest convenience of use.

These data are never combined with the data provided in Part III and are only used for statistical analysis and mechanisms for correcting system errors.

shop.lsplife.eu uses the store software Shoplo Sp. z.o.o. with its registered office in Warsaw at 4c Inflancka Street, NIP: 5213630420. This company has no direct access to personal data and does not process it in any way.

The data is processed for 24 months from the last activity.

  1. shop.lsplife.eu (cookies)

shop.lsplife.eu uses “cookies” technology, i.e. text files placed on your device, to enable shop.lsplife.eu to recognize you and to adjust itself to your needs.

shop.lsplife.eu uses cookies to:

  1. remember your login (the session lasts 30 minutes from the last activity, after which the cookie is deleted);
  2. remember the contents of your shopping cart (the session lasts 30 days since the last activity, after which the cookie is deleted);
  3. remember your display preferences for shop.lsplife.eu (the session lasts 30 days after the last activity, after which the cookie is deleted);
  4. create statistics and reports on the functioning of shop.lsplife.eu; (the session lasts 30 days after the last activity, after which the cookie is deleted);
  5. personalize the appearance of shop.lsplife.eu by displaying products which the store's algorithm will indicate as interesting for you based on the products you have bought, put in the shopping cart, found in the store, as well as their authors, producers, category - in other words, similar products, but never linked directly to your personal data. (The session lasts 30 days since the last activity, after which the cookie is deleted);
  1. Google Analytics (cookies)

Google Analytics uses “cookies” technology, which are text files placed on your device to enable shop.lsplife.eu to analyze sources of traffic and the way the website is utilized by visitors.

Google collects data from the placement of cookies on its servers and uses this information to create reports and provide other services related to traffic and Internet use.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

This information will never be combined with the data provided as referred to in Part III and will only serve as material for statistical analysis and correction mechanisms for system errors.

The data is processed for 12 months after the last activity, after which the cookie is deleted.

  1. Google AdWords (cookies)

Google Adwords uses “cookies” technology i.e. text files placed on your device, in order to enable shop.lsplife.eu to assess the correctness and effectiveness of the conducted advertising activity using the AdWords network.

Google collects data from the use of cookies on its servers and uses this information to create reports and provide other services related to traffic and  Internet use.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf.

This information will never be combined with the data provided as referred to in Part III and will only serve as material for statistical analysis and correction mechanisms for system errors.

The data is processed for 12 months after the last activity, after which the cookie is deleted.

  1. Cookies from partner servers

shop.lsplife.eu uses scripts and software elements provided and located on the servers of its business partners. Such cookies may contain data necessary for the partner to provide the service provided by shop.lsplife.eu or contain data other than those listed in the privacy policy.

shop.lsplife.eu very carefully selects its business partners but is not responsible for their cookie policy. Therefore, we recommend that you verify each of our partners on your own and decide for yourself whether you want to accept their cookies.

shop.lsplife.eu uses the scripts of the following partners:

  1. Google Inc. based in Mountain View (CA, USA)
  2. Facebook Inc. based in Menlo Park (CA, USA)
  1. Privacy policy for the security of shop.lspllife.eu partners

shop.lsplife.eu very carefully selects its business partners and equally carefully verifies placing links to other websites on shop.lsplife.eu. However, shop.lsplife.eu is not responsible for the standard and privacy policy applied by the owners, operators, or administrators of these sites. Therefore, we recommend that you verify each of our partners on your own and decide for yourself whether you want to entrust them with your personal data.

Google - https://www.google.pl/intl/pl/policies

Facebook - https://www.facebook.com/about/privacy/cookies

  1. Transfer of your personal data

In special situations, where the applicable law requires the Personal Data Administrator to transfer the collected data to the state authorities, shop.lsplife.eu will provide such data.

With the exception of these situations, your personal data, to the extent permitted by law on the basis of separate entrustment agreements, will be provided to specific entities exclusively and in connection with the need to fulfill the contractual or legal obligation of the Personal Data Administrator. The category of entities to which the data may be transferred includes: advertising agencies, banks, accounting offices, IT service providers, courier companies, logistics companies, payment institutions, carriers.

In the event of such a transfer, the Personal Data Administrator shall enter into appropriate entrustment agreements with these entities, guaranteeing the highest standard of protection and maintaining the confidentiality and security of personal data, as well as their use only for the purpose of fulfilling the contractual or legal obligation of the Personal Data Administrator.

  1. Changes to the privacy policy of shop.lsplife.eu

shop.lsplife.eu reserves the right to change the privacy policy, if required by law, the technological conditions of operation of shop.lsplife.eu will change, or the change will introduce a standard higher than the minimum required by law.

shop.lsplife.eu will inform about such a change by e-mail (to the e-mail address provided).

The current text of the privacy policy will always be available at

http://shop.lsplife.eu/page/privacy-policy

.

  1. Your rights

According to the regulations in force with regard to your personal data you have the right to:

  1. refuse or restrict the processing of personal data;
  2. object to the processing of your personal data;
  3. access to your personal data;
  4. rectify or delete your personal data;
  5. transfer your personal data;
  6. withdraw consent to the processing of personal data;
  7. lodge a complaint to the supervisory authority - the President of the Office for Personal Data Protection.

These rights are inalienable and cannot be limited. We will always be happy to provide you with assistance and information, and you can exercise some of these rights yourself.

  1. Contact

shop.lsplife.eu contacts you using the e-mail address provided and only in special situations we use the phone number you have provided.

In case of any questions or doubts about the privacy and security policy regarding your personal data we encourage you to contact dok@lsplife.pl.

If you want to update or delete your personal data or if you cannot or do not want to do it yourself, please contact us by e-mail at dok@lsplife.pl.

You can also contact us at the address given below:

LSP life sp. z o.o. sp.k.


Al. Jerozolimskie 134


02-305 Warsaw, Poland


NIP 7010980191

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